Frequently Asked Questions
Who can purchase from Kirkstall Commerce?
Kirkstall Commerce primarily supplies businesses, organisations and public sector customers across the UK. We work with companies of all sizes, from sole traders and small businesses to large organisations, schools, healthcare providers, hospitality venues, facilities management companies and industrial users.
Individual consumers are also welcome to place orders, with no trade account required.
Businesses can apply for a trade account to access a range of additional benefits, including exclusive trade pricing, quantity-based discounts, personalised pricing where applicable, quick reordering, VAT-friendly business invoicing, saved order history, and the option to request quotes for larger purchases. Eligible businesses may also qualify for net payment terms, subject to approval.
Do I need an account to place an order?
No. You can place an order as a guest or create a standard customer account for a faster checkout experience and to view your order history.
If you're purchasing on behalf of a business, we recommend applying for a trade account. Approved trade customers can benefit from exclusive pricing, quantity discounts, personalised catalogues where applicable, streamlined ordering, VAT-friendly invoicing and, where eligible, net payment terms.
Do you offer bulk discounts?
Yes. We offer quantity-based discounts across many of our products, making it easy to save when ordering larger volumes. Discounts are applied to eligible products and are visible on the product page or within your trade account.
If you're looking to place a large order or require a bespoke quotation, please get in touch with our team. We'll be happy to provide a competitive price based on your requirements.
How long does delivery take?
Most in-stock orders placed before our daily cut-off time are dispatched the same working day, with the majority delivered on the next working day. Delivery times may vary depending on the product, delivery location and courier service selected.
Once your order has been dispatched, you'll receive tracking information so you can follow its progress. For the latest delivery information, please refer to our Delivery Information page or contact our customer support team.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a confirmation email containing your tracking details and a link to track your delivery.
If you've created an account, you can also view your order history and check the status of your orders by logging into your account. If you have any questions about your delivery, our customer support team will be happy to help.
Do you ship internationally?
At present, we primarily deliver throughout the United Kingdom. If you require delivery outside the UK, please contact our team before placing your order.
We're happy to discuss international enquiries and will do our best to provide a suitable shipping solution where possible.
What payment methods do you accept?
We accept major credit and debit cards, as well as a range of secure payment methods available at checkout.
Can I return products?
Yes. We offer a 30-day returns policy for unopened, unused products in their original condition and packaging.
If you'd like to return an item, please contact our customer support team within 30 days of receiving your order. Once your return has been approved and received, we'll process your refund in accordance with our Returns Policy.
Please note that certain products may be excluded from our standard returns policy for hygiene, safety or legal reasons. Full details can be found on our Returns Policy page.
How do I contact customer support?
Our team is available to assist with product enquiries, orders, and account questions. You can reach us via our Contact Us page or by emailing our support team.
Do you offer trade accounts?
Yes. We offer trade accounts for eligible businesses, organisations and public sector customers across the UK.
Trade account holders can benefit from exclusive pricing, quantity-based discounts, personalised pricing where applicable, quick and convenient ordering, access to order history, VAT-friendly invoicing, quote requests for larger purchases and, subject to approval, net payment terms.
Applying is quick and easy. Simply complete our Trade Account application, and our team will review your request as soon as possible.
Can I request a quotation?
Absolutely. If you require a quotation for a larger order or have specific requirements, our team will be happy to provide a tailored quote.
How can I stay updated on new products and offers?
You can subscribe to our newsletter to receive updates on new products, industry insights, and exclusive promotions.
